Bought this from a big box store and bought an extended warranty with it. Installed was about $2300. Mine was the 2nd the store had sold, pre-sale verification of installation location. Now 14 months later it failed and according to the manual it is installed without proper clearance front and back. Called for warranty service from big box store which was a mistake as they took information and passed it to a 3rd party who could not give me information about the service call. Needed to pass error code which would have allowed parts to come with tech. Instead I am waiting for parts a month later and have rescheduled service 3 times.
Oh yeah, the big box sent the installer to move the unit so that it had the necessary clearance, (and could be repaired) he denied it was a problem, tried to tell me that when he spoke to me he said I should knock out a wall, instead of removing access doors to the utility room. Of course he had spoken with my wife and they proceeded to call her a liar. Bottom line unit is good but make sure the installer knows what he is doing.This message has been edited. Last edited by: Grafton,