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  Dyson not cleaning well
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posted
I have had my dyson animal 14 for about 6 yrs. I don't think it is picking up very good. We have both hard wood floors and carpet. I have checked for blockages, cleaned the brushes, cleaned the filter but still I can't see an improvement. Is it time to get a new vacuum cleaner? I guess after spending that kind of money on a vacuum cleaner I expected more years to use it.

Loves Tx
 
Posts: 1260 | Registered: Dec 07, 2003Reply With QuoteReport This Post
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You might want to check your owners manual, there is actually another filter that is a little more difficult to get to. I didn't know that until I read it on here. If you're not comfortable doing that I would take it to a Dyson service center. I wouldn't buy another one until you have it checked out. We have the yellow Dyson that is almost 5 years old and still works wonderful.

Judy
 
Posts: 112 | Location: Texas Zone 8 SE | Registered: Dec 14, 2005Reply With QuoteReport This Post
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Call the Dyson service number and talk to a human. I did this recently after going through all the steps on the online service but still not having any positive results and they helped identify the problem- the turbine head on my canister model was not working properly (a very unusual problem) and replaced it free because I had only had the vacuum for three years.
 
Posts: 105 | Registered: Apr 17, 2013Reply With QuoteReport This Post
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I swear one of the ladies posted she took hers apart and hand washed the pieces she could...mine got sticky when dh vac'ed the kitchen...bless him!
 
Posts: 8518 | Location: se mi | Registered: Sep 25, 2002Reply With QuoteReport This Post
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Just took apart mine, washed out the filters and made certain that the small round openings above the filter were clear. Talk to Dyson Customer Service and consider having a vacuum repair shop give it a thorough cleaning etc.
 
Posts: 3140 | Location: Ohio | Registered: Feb 25, 2006Reply With QuoteReport This Post
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